You have 25 days from your rent due date (1st of the month in most cases), to log in and confirm you’ve made your rent payment. This also allows us to report the payment to the credit bureau by the end of the month.
If you forget to log in and confirm you’ve made your rent payment within 25 days of your set rent due date, it may be reported as missed. However, if it’s the first time, and you did make your payment, you can contact us and our support team will do their best to assist you with an adjustment if you can prove you’ve made your actual rent payment by your rent due date.
It’s strongly recommended to make up a missed payment as soon as possible to avoid negative credit reporting. A missed or late payment could remain on your credit report for up to seven years. For more information, you can see this article here.