If you believe you're a victim of identity theft or fraud, we suggest contacting both credit bureaus, Equifax and Transunion, to open a fraud investigation and place an alert on your file. Placing an alert on your file with Equifax and Transunion will help with added security against potential fraud.
You can reach Equifax at 1-866-828-5961.
You can reach TransUnion at https://www.transunion.ca/customer-support/contact-us.
If you don't have a Borrowell account but you're seeing soft inquiries made by Borrowell, please reach out to us at firstname.lastname@example.org. When reaching out please include your name, date of birth (date, month, year), and your address so we can block the fraudulent account and prevent any further soft inquiries.