Can you contact the police directly to file a claim? February 18, 2021 21:05 Updated Due to security reasons, Borrowell can't contact the RCMP or local police directly on your behalf. Should the RCMP require further assistance, they can contact us directly at firstname.lastname@example.org. Related articles Will you place an alert on file with Equifax on my behalf? What should I do if I am a victim of identity theft? What steps should I take? How do I improve my credit score? I already placed an alert on file with Equifax, will Borrowell call me if someone creates an account under my name? How do I close my Borrowell account?