At Borrowell, we collect your credit information from Equifax Canada. To verify your identity, we rely on the security questions provided by Equifax Canada. However, if there is an alert or fraud warning on your Equifax profile, you may not be able to create an account or pass the identity verification process even if you answer the questions correctly.
If you would like to proceed with creating an account with Borrowell, please contact Equifax Canada directly to have the alert or fraud warning removed. You can then contact us, and we can assist with setting up your account.
We apologize for any inconvenience this may cause.