Why is my bank account info not updating? March 19, 2021 14:24 Updated If you are still seeing old bank account information in the Bills tab of your mobile app after you pull to refresh, please contact us. Related articles How do I close my Borrowell account? How long does information stay on my credit report? Why did I lose connection with my bank account? How often is my bill tracking information updated? How can I reactivate my Borrowell account?