Why is my bank account info not updating? March 19, 2021 14:24 Updated If you are still seeing old bank account information in the Bills tab of your mobile app after you pull to refresh, please contact us. Related articles How do I connect my bank account? How often is my bill tracking information updated? My chequing account isn't showing up under my eligible accounts How do I change my bank account? How can I reactivate my Borrowell account?