If you've recently made a payment on one of your trade lines, it can take some time for it to reflect on your credit report. This tends to rely on timing. For example, it depends on if you've made a payment, when the company reports it to Equifax, when Equifax makes the update on your file, and when you receive your refreshed score and report.
We suggest waiting 2-3 weeks to see if it is updated. Kindly note that as we obtain this information directly from Equifax, Borrowell can't change any item on your credit report.