If you've tried unsuccessfully to answer the identity verification questions, we're not able to show you the credit score and report. The protection of personal credit bureau information is very important to us.
If you believe you've answered your security questions correctly but still wasn't verified, it's possible there is mismatch between your Borrowell information versus what Equifax has on file for you.
Please review your Borrowell profile to ensure that your name, address, and birth date provided is correct. If it's correct, please contact Equifax directly at 1-866-828-5961 to ensure that they also have your correct name, date of birth, address, etc.
Any mismatch of information between your Borrowell profile and Equifax's file will prevent Equifax from verifying your identity and showing you your credit score/report.
Once you've updated your information either with us or Equifax, please contact us to let us know so we can reset your account.