How do I change my password?

To change your password for your Borrowell account, follow these steps based on whether you need to reset a forgotten password or simply want to update it for security reasons.

If You Forgot Your Password

1. Reset Password: Click on the password reset link provided in the Borrowell login section.
2. Enter Email: Input your Borrowell account email address and click the "Reset Password" button.
3. Check Your Email: You will receive an email with a password reset link. Note that this link expires in 60 minutes.
4. Create New Password: Click the "Reset My Password" button in the email and enter your desired new password. Ensure that:
   • Your new password contains at least 8 characters, including at least 1 number.
   • You re-type your email address and new password manually to avoid errors from autofill or password managers.

If You Want to Change Your Password While Logged In

From the Mobile App:

1. Open App: Launch the Borrowell app on your device.
2. Access Profile: Click the icon located at the top right corner of the screen.
3. Edit Profile: Select "Edit Your Profile."
4. Change Password: Under Profile Information, click "Password" and follow the prompts to update it.

From a Computer or Laptop Web Browser:

1. Log In: Sign into your Borrowell account.
2. Profile Access: Click your name in the top right corner of the page.
3. Select Profile: Choose "Profile" from the drop-down menu.
4. Update Password: Under Account Settings, click "Update password" and enter your new password.

From a Mobile Web Browser:

1. Log In: Open Borrowell in your mobile web browser and sign in.
2. Menu Access: Click the three horizontal lines in the top left or right corner of the page.
3. Select Profile: Choose "Profile" from the menu.
4. Change Password: Under Account Settings, click "Update password" to change it.

After completing these steps, ensure that you save any changes made to confirm your new password is active.