Banks have your best interest to keep your account safe. If you have turned on a security question or a security code option with your bank — in addition to your regular login username and password credentials — this may cause issues for us to establish and maintain a connection to your account. For best results and to maintain a strong connection with Borrowell, you can turn off MFA (multi-factor authentication) and security questions on your bank account. If you have extra security on your account, it is difficult for us to receive real-time updates or maintain a secure connection. We are constantly looking to reduce issues around bank connectivity.