Before changing your name, we suggest contacting Equifax first to verify the name they have on file for you. Updating your name with Borrowell doesn't automatically update your name with the credit bureau. Any mismatch in information between your Equifax and Borrowell file may prevent you from receiving your credit report/score from us.
You can reach out to Equifax at 1-866-828-5961 to verify the name they have on file for you and update it (if applicable). Any changes made to your file by Equifax can take a few weeks to update.
Once you've verified your name on file with Equifax, please contact us so we can update the name in your Borrowell account to match Equifax's records.