If you encounter issues while resetting your password, here are some helpful tips:
- Clear Browser Cache and Cookies: Sometimes, cached data can interfere with the reset process. Clearing your browser’s cache and cookies can help.. Instructions on how to do this can be found by clicking on the web browser you use:
- Check Your Spam/Junk Folder: There have been instances of our password reset email either going to spam or being blocked by the email provider inbox due to words such as "password" and "account" being flagged. Make sure to check your Spam and Junk folders if you haven’t received the reset password email. We also suggest adding info@borrowell.com as a contact to your safe list and then trying again to reset your password.
- Ensure the Email Address is Correct: Double-check that you’re entering the correct email address associated with your account. Typos or using an alternative email address can prevent the reset link from being sent.
- Try turning off VPNs or Adblockers: Try turning off any VPN you may be using, ad tracker blockers, or ad tracker blocking software for Borrowell. Or add Borrowell to the safe list for those software/ad tracker blockers to ensure it doesn't block any tracking from www.borrowell.com or to our app (if you have our app downloaded).
- Contact Support: If you’ve tried these steps and are still having trouble, reach out to our support team for assistance. They can help verify your account and assist with resetting your password. Simply contact us here.