If you’re stuck in a loop where your credentials aren't accepted, even after a password reset, the culprit might be a timing issue rather than a typo.
During the login process, we use a "Verify You Are Human" check as part of our measures to keep you safe. When you arrive at the login page, your browser or password manager often populates your email and password instantly. At times, the Autofill feature moves faster than the security check can load, leading to a false "Incorrect Credentials" error.
If you click Sign In before the security widget has finished initializing, our system may reject the attempt. This often leads to:
- "False Negatives": You see an error message even though your password is correct.
- Reset Loops: You reset your password, try to log in with the new one, and the same error occurs because of the Autofill speed.
How Can I Log In Successfully?
To ensure a smooth authentication, please follow these steps:
- When entering your credentials, either let your browser Autofill or type your details manually.
- Look for the "Verify You Are Human" checkbox.
- Complete the Verification by clicking the checkbox. Once you click on it, a loading icon will show. Wait for the confirmation before proceeding.
- Only click the Sign In button after the verification shows a green circular button with a white checkmark and the “Success!” message.
Note: If you see an "Incorrect Password" error immediately, try refreshing the page and waiting 3 seconds before clicking "Sign In."
Are you still having trouble?
If you have waited for the verification to complete and are still unable to log in:
- Check for Caps Lock.
- Clear your Cache: Sometimes old session data interferes with the login flow.
- Use Manual Entry: Try typing your password character by character instead of using Autofill to ensure the system registers the activity correctly.
If these steps don't resolve the issue, please contact our support team at info@borrowell.com.