How do I deactivate or delete my Borrowell account?

There are two options when it comes to closing your Borrowell account - you can deactivate or delete your account.

Please note: Deactivating/deleting your Borrowell account won't stop the subscription for any paid services you might have with us such as Credit Builder or Rent Advantage. To cancel those subscriptions, please contact us before proceeding.

Deactivate Account (Recommended)

• This will pause your credit monitoring service.
• You'll stop receiving emails and credit score/report updates from Borrowell.
• You have the flexibility to reactivate your account in the future if you wish to see your past credit score history.

Delete Account

• This will permanently delete your Borrowell account; you won't be able to view your past credit scores in the future.
• You'll stop receiving emails and credit score/report updates from Borrowell.

How to Deactivate or Delete Your Account

• 1. Access Settings: Click the icon found at the top right corner of your screen.
  2. Tap on "Edit Your Profile."
  3. Scroll down to the Manage Account section and click on "Deactivation."

  Note: To see the "Delete Account" option on the app, ensure you have the latest update installed. Otherwise, please use the web instructions.

• 1. Profile Access: Click your name or (depending on your device)found at the top corner of the page.
  2. From the drop-down, select "Profile."
  3. Under Account Settings, select "Manage your account."