We're sorry to see you go!
There are two options when it comes to closing your Borrowell account - you can deactivate or delete your account.
Deactivate Account (Recommended)
- This will pause your credit monitoring service
- You'll stop receiving emails and credit score/report updates from Borrowell
- You have the flexibility to reactivate your account in the future if you wish to see your past credit score history prior to account deactivation
Delete Account
- This will permanently delete your Borrowell account and you won't be able to view your past credit scores in the future
- You'll stop receiving emails and credit score/report updates from Borrowell
How to Deactivate or Delete Your Account From Your Profile Settings
If you're using our mobile app:
- Go to "Account Settings" by tapping on this icon
found at the top right corner of your screen - Tap on "Edit Your Profile"
- Scroll down to the Manage Account section and click on "Deactivation"
- Important Note: To see the Delete Account option on your mobile app, you need to install the latest update for the Borrowell app. Alternatively, please follow the web instructions below.
If you're using a mobile browser or computer:
- Click your name or
(depending on your device) found at the top corner of the page - From the drop-down, select "Profile"
- On the right under Account Settings, select "Manage your account"