If you miss a subscription payment, here’s what you need to know.
Monthly Rent Reporting:
- Automatic Retry: If your subscription payment is unsuccessful, we will automatically attempt to process the payment again.
- Potential Cancellation: If subsequent payment attempts also fail, your monthly rent reporting subscription may be subject to cancellation. It’s crucial to ensure that your payment method has sufficient funds and is valid.
- Confirm Payment Method: Make sure that the bank account or credit card linked to your account is up-to-date and has the necessary funds available. If needed, you can update your payment information using this link.
- Contact Support: If you continue to experience issues with missed payments, consider reaching out to our member experience team for clarification on how to resolve the situation.
To avoid future missed payments, regularly check your payment method on file.
Past Rent Reporting:
- There is a one-time fee to use this service, which needs to be paid upon sign-up. No, recurring payments are necessary.