If the information in your Borrowell account is correct, but you’re unable to verify your identity, this means that the information Equifax has on file for you is outdated. We use Equifax for our identity verification. Please contact Equifax at 1-800-871-3250 to confirm whether the information they have on file for your name, date of birth, address and phone number are an exact match to your Borrowell account. Once your information is up-to-date with Equifax, you’ll be able to proceed with applying.
If you need to update your Borrowell details, please reference: How do I update the personal information being pulled for my Credit Builder application?