Why can't I verify my identity for Credit Builder?

If your Borrowell account information is completely accurate but you are still unable to verify your identity, it usually means that Equifax has outdated or mismatched information on file for you.

Because Borrowell relies directly on Equifax to verify your identity, any discrepancy will pause your application.

How to fix it:

1. Contact Equifax: Reach out to Equifax directly by contacting them online or calling 1-800-871-3250.
2. Verify your details: Check that the core information they have on file exactly matches your Borrowell account, including your:
   • Full legal name
   • Date of birth
   • Current address
   • Phone number
3. Resume your application: Once Equifax updates your file, return to Borrowell to finish setting up your Credit Builder.

Note: It may take a brief period for Equifax's system updates to reflect on our end. If it doesn't work immediately after your call, please try again shortly after.