If your Borrowell account information is accurate but you're unable to verify your identity, it likely indicates that Equifax has outdated information on file for you. We rely on Equifax for identity verification. To resolve this, please contact Equifax or call 1-800-871-3250 to check if the details they have—such as your name, date of birth, address, and phone number—match those in your Borrowell account.
Once your information is updated with Equifax, you will be able to proceed with your application.