Borrowell Credit Builder

Getting Credit Builder

• What is Credit Builder and how does it work?
• Who qualifies for the Credit Builder?
• Why choose Credit Builder and how does it help?
• Is Credit Builder a loan?
• Is there any interest on my Credit Builder payments?
• Will I be getting cash when I sign up for Credit Builder?

Application Help

• How do I update the personal information being pulled for my Credit Builder application?
• Can I link my savings account for my Credit Builder payments?
• Why can't I verify my identity for Credit Builder?
• Why do you need my banking information for the Credit Builder?
• I'm having trouble connecting my bank account for Credit Builder. What should I do?
• Do I need to sign a Credit Builder contract?

Managing Your Account

• How can I request a copy of my pre-authorized debit agreement?
• Where can I find my Credit Builder agreement?
• How do I change my banking for my Credit Builder?
• Where can I see my product details after I have applied for Credit Builder?
• I want to cancel Credit Builder. What do I do?

Credit Builder Payments

• Why are my Credit Builder payments being debited under 'Refresh loans'?
• Can I change my Credit Builder payment date?
• What payment methods are there for my Credit Builder?
• What happens if my Credit Builder payment date is on a weekend or holiday?
• I missed a Credit Builder payment. What should I do?
• Can I skip or defer a Credit Builder payment?

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Credit Reporting

• How long does it take for Credit Builder to appear on my Credit report?
• How does Credit Builder help build my credit history?
• When and how often is Credit Builder reported to the credit bureau?