The phone number verification is our alternative identity verification process if you failed to pass the identity verification questions. If you were not successful at passing either, then chances are there may be some discrepancies from what is on your Borrowell account and what Equifax has on file for you.
Please review your name, date of birth, and address in your Borrowell profile to ensure it is correct. If it is correct, I recommend contacting Equifax directly at 1-866-828-5961 to ensure that they also have your proper name, date of birth, address, etc.
Please contact us once you've updated your information on file with us or Equifax and then we can help to reset your account.