Account Troubleshooting

Login Issues

• I forgot my password, how can I log in?
• I'm having trouble resetting my password
• Why am I seeing a grey screen with the Borrowell logo when I try to log into my account?

Identity Verification

• I answered the identity security questions, but I still wasn't able to get my credit score?
• Why didn’t I get any identity verification questions?
• My phone carrier is not supported. How can I verify my identity?

Your Account

• How do I change my email?
• How do I change my address?
• How do I correct my date of birth?
• How do I change my name?
• How can I reactivate my Borrowell account?
• How do I change my phone number?

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