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  2. Account Troubleshooting

Account Troubleshooting

Two-Step Verification (2SV)

  • What is two-step verification?
  • What is the benefit of two-step verification?
  • How do I enable two-step verification?
  • How can I change the two-step verification method used for my account?
  • What is a recovery code?
  • How do I generate a recovery code?
See all 8 articles

Login Issues

  • I forgot my password, how can I log in?
  • I'm having trouble resetting my password
  • Why am I seeing a grey screen with the Borrowell logo when I try to log into my account?

Identity Verification

  • I'm seeing a failed dashboard, how can I see my credit score?
  • Why didn’t I get any identity verification questions?
  • My phone carrier is not supported. How can I verify my identity?

My Account

  • How do I change my email?
  • How do I change my address?
  • How do I correct my date of birth?
  • How do I change my name?
  • How do I change my phone number?
  • How do I change my income?
See all 9 articles
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