Account Troubleshooting

Multi-Factor Authentication (MFA)

• What is multi-factor authentication?
• What is the benefit of multi-factor authentication?
• How do I enable multi-factor authentication?
• How can I change the multi-factor authentication method used for my account?
• What do I do if I’m having trouble logging into my account using multi-factor authentication?

Login Issues

• I forgot my password, how can I log in?
• I'm having trouble resetting my password
• Why am I seeing a grey screen with the Borrowell logo when I try to log into my account?

Identity Verification

• I'm seeing a failed dashboard, how can I see my credit score?
• Why didn’t I get any identity verification questions?
• My phone carrier is not supported. How can I verify my identity?

My Account

• How do I change my email?
• How do I change my address?
• How do I correct my date of birth?
• How do I change my name?
• How do I change my phone number?
• How do I change my income?

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