To confirm your rent payment for monthly rent reporting, please follow these steps:
- Please try confirming your rent payment through our bank connection, by using this link.
- If your rent payment was made very recently, please try again as your rent payment can take up to 4 business days to populate in our system.
- If your rent transaction is not visible, please select “View more transactions” found in the top left corner.
- If your rent transaction(s) is still not visible after following the above steps, please select “I can't find my rent payment”.
- Select the “Manual Upload” feature and upload your proof of rent payment.
- Enter the rent due date, transaction amount, description, and any additional comments.
Our member experience team will contact you, if they require further information regarding your manual submission.
This process will not affect past rent reporting members. Your rent documentation is requested/received upon sign-up, and there is no requirement to confirm your future rent payments afterwards.
Please contact us if you have any other questions!