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How do I disable two-step verification?

  • Updated

To disable two-step verification (2SV) for your Borrowell account, follow these steps based on whether you are using the mobile app or a web browser.

Disabling Two-Step Verification via the Mobile App

  1. Log In: Open the Borrowell app and log into your account.
  2. Access Settings: Click the icon mceclip0.png located at the top right corner of the screen.
  3. Navigate to Security Settings: Select “Login and Security.”
  4. Disable Two-Step Verification: Switch the toggle to ‘disabled’ for “Two-step verification,” and follow any additional on-screen instructions to complete the process.

Disabling Two-Step Verification via a Web Browser

On a Computer or Laptop:

  1. Log In: Sign into your Borrowell account.
  2. Profile Access: Click your name in the top right corner of the page.
  3. Select Profile: From the drop-down menu, select "Profile."
  4. Update Security Settings: Under “Account Settings,” select “Two-step verification.”
  5. Disable 2-Step Verification: Click on “Disable 2-step verification” and follow any prompts to confirm.

On a Mobile Web Browser:

  1. Log In: Open Borrowell in your mobile web browser and sign in.
  2. Menu Access: Click the three horizontal lines in the top left or right corner of the page.
  3. Select Profile: Choose "Profile" from the menu.
  4. Change Two-Step Verification: Under “Account Settings,” click “Two-step verification” and follow the instructions to disable it.

After completing these steps, two-step verification will be disabled for your Borrowell account, allowing you to log in without needing a second verification step.

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