For monthly rent reporting, if your rent transaction isn’t detected during the signup process, you can follow these steps:
- Choose Manual Entry: After entering your lease details, select the option to "Add Manually" when prompted for your rent transaction selection. This allows you to manually input your rent payment details, and upload your rent proof for our team to review.
- Follow On-Screen Prompts: After selecting "Add Manually," follow the on-screen instructions and enter the rent due date, transaction amount, description, and any additional comments.
- Contact Support if Needed: If you continue to experience issues, consider reaching out to our member experience team for additional assistance.
By manually uploading your rent proof, you can ensure that your rent payments will be reported accurately, despite any connection issues with the automated system.
For past rent reporting, your documentation will be uploaded directly to our team, and your bank account will not need to be connected.