We are sorry to hear your rent payment isn’t showing in the list of transactions for Rent Advantage. Currently, when your bank updates your account, it may limit our system from recognizing your rent payment. Unfortunately, this can be a limitation with Canadian banking.
If you are unable to select/find your rent transaction through the banking connection, we are happy to share that you have the ability to sign up by manually uploading proof of your rent payment online, through our website.
After entering your lease details, you will be asked to choose your method of rent transaction selection, select "Add Manually" and follow the on-screen prompts.