For monthly rent reporting, if your rent transaction isn’t detected during the signup process, you can follow these steps:
- Choose Manual Entry: After entering your lease details, select "Add Manually" when prompted to choose your rent payment transaction. This option allows you to manually enter your rent payment information and upload proof of payment for our team to review. Please upload a screenshot of your rent payment for the month in which you enrolled in the program. For example, if you signed up in May, please provide a screenshot showing your May rent payment.
- Follow On-Screen Prompts: After selecting "Add Manually," follow the on-screen instructions and enter the rent due date, transaction amount, description, and any additional comments.
- Contact Support if Needed: If you continue to experience issues, consider reaching out to our member experience team for additional assistance.
By manually uploading proof of your rent payments, you can help ensure your payments are reported accurately, even if there are issues with the automated connection process.
For past rent reporting, your documentation will be submitted directly to our team for review, and you will not need to connect your bank account.