To update your bank account information after signing up for monthly rent reporting, follow these steps:
- Use the Mobile App: Currently, updates to your banking information can only be made through the Rent Advantage mobile app.
- Log In: Open the app and log in to your account.
- View Transactions: When prompted to confirm your rent payment, look for a list of your bank or credit card transactions. At the top of this list, click on “View more transactions.”
- Change Account: Click on “Change account.” This option will allow you to connect a different bank account.
- Select Banking Institution: If you wish to change banking institutions, after clicking "Change account," you will be prompted to select "change," which will guide you through connecting to a different bank.
If you continue to have issues connecting your new account, our members are now able to confirm their rent payments by manually uploading proof of their payment, online. Please see this article for further details. Or, please contact our member experience team for assistance.
For past rent reporting, your documentation will be uploaded directly to our team, and your bank account will not need to be connected.