General Questions

General FAQ

• What is Borrowell's phone number?
• I’d like to join the Borrowell team. How do I apply?
• I have a media request. How do I contact Borrowell?
• What do you do with my private information?
• How much does it cost to use Borrowell?
• How does Borrowell make money?

Refer-a-Friend program

• What is the Refer-a-Friend program?
• Where do I find my unique referral link to refer a friend to Borrowell?
• I referred a friend but they didn't sign up using my unique link, what can I do?
• I referred a friend but didn't receive my $5 giftcard, what can I do?
• What is the $5 gift card reward for referring a friend?

French Service

• How can I view my account information in French?
• Can I get my credit report in French?

Accessibility

• What is Borrowell's accessibility policy?
• What is Borrowell's accessibility plan?

Emails and Updates

• How do I change my email notification preferences?
• How do I unsubscribe from marketing emails?
• How do I unsubscribe from emails in regards to my credit updates/account?

FrontLobby

• Who is Frontlobby?
• Can anyone join FrontLobby?
• How is rent reported with FrontLobby?
• How long does it take for my rent payments to appear on my credit report through FrontLobby?
• When does my rent payment get reported to the Credit Bureaus through FrontLobby?
• Does FrontLobby report to both Equifax & TransUnion?

See all 13 articles