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  2. General Questions

General Questions

General FAQ

  • What is Borrowell's phone number?
  • I’d like to join the Borrowell team. How do I apply?
  • I have a media request. How do I contact Borrowell?
  • What do you do with my private information?
  • How much does it cost to use Borrowell?
  • How does Borrowell make money?

Refer-a-Friend program

  • What is the Refer-a-Friend program?
  • Where do I find my unique referral link to refer a friend to Borrowell?
  • I referred a friend but they didn't sign up using my unique link, what can I do?
  • I referred a friend but didn't receive my $5 giftcard, what can I do?
  • What is the $5 gift card reward for referring a friend?

French Service

  • How can I view my account information in French?
  • Can I get my credit report in French?

Accessibility

  • What is Borrowell's accessibility policy?
  • What is Borrowell's accessibility plan?

Emails and Updates

  • How do I change my email notification preferences?
  • How do I unsubscribe from marketing emails?
  • How do I unsubscribe from emails in regards to my credit updates/account?

FrontLobby

  • Who is Frontlobby?
  • Can anyone join FrontLobby?
  • How is rent reported with FrontLobby?
  • How long does it take for my rent payments to appear on my credit report through FrontLobby?
  • When does my rent payment get reported to the Credit Bureaus through FrontLobby?
  • Does FrontLobby report to both Equifax & TransUnion?
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