Working together is the best way to help us protect you against fraud. Our team actively works to detect, prevent and investigate fraud and we work closely with government and law enforcement. To ensure that you are safe and secure with Borrowell, we invest in technology and maintain rigorous security procedures. Fraud detection and protection is part of our day to day normal business activities and we work hard to employ controls to detect and prevent fraudulent activity.
If you suspect that you have received an email, text message, mail letter or phone call that appears to be from Borrowell and you suspect is fraudulent, please contact us and report any fraudulent activity to the Canadian Anti-Fraud Centre online or by calling the Canadian Anti-Fraud Centre at 1-888-495-8501.
If you suspect you may be the victim of fraud or have been tricked into giving personal or financial information, please contact your local police service.
Victims of identity fraud should place flags on all their accounts and report to both credit bureaus, Equifax and Transunion. You can reach Equifax at 1-800-465-7166 or in the following ways: https://www.consumer.equifax.ca/personal/contact-us/. You can reach TransUnion in the following ways: https://www.transunion.ca/customer-support/contact-us.
If you suspect a friend or family member is a victim of fraud, encourage them to report their experience and share the information above on how to avoid fraud.